SHIPPING & RETURNS
We are pleased to announce that our next day guarantee for Courier orders placed before 2pm is back. We will email you tracking information on the evening of despatch for Courier orders
We are pleased to announce that we can now ship the following countries: Austria, France, Germany, Guernsey, Isle Of Man, Isle Of Wight, Italy, Jersey, Luxembourg, Northern Ireland, Portugal, Denmark, Republic of Ireland, Spain, Sweden.
Our VAT number is: GB 329 0973 39 If you are in the European Union you need to pay "VAT at Source" (this is listed as VAT on our website). We are a UK based retailer and any VAT due must be paid, if you are a business we advise you to reclaim the VAT paid from your local VAT office. We do not remove VAT from European business orders as we have been informed by our VAT office that we would have to be VAT registered in each European country we send business orders too, due to different VAT thresholds in various European countries. Because we are an UK online retailer (not Trade/Wholesale) we charge VAT and advise European businesses to reclaim this from their local VAT office if they wish to order. This means that you should not have to pay any "sales tax" when the items enters` your Country. If your Country has "personal import duty" then you may have to pay this, and this is your responsibility, Import Duty varies from Country to Country, if you are unsure, please consult your local Government Importation Office
We cannot send items to different country to the credit card billing address. IMPORTANT: ALL items shipped outside the UK are supplied without any warranty whatsoever. If you are seeking an item with warranty we suggest you purchase locally. This is due to our tiny profit margins and the huge costs involved in non UK shipping.
Collecting your Goods
You are able to collect any orders from our offices with prior arrangement.
Delivery of your Goods
Our website automatically calculates the weight of your order and will offer you the various shipping options available for your order. Out minimum shipping cost is £4.50 + VAT for 1st class Royal Mail delivery.
Customers should be aware Royal Mail 1st class delivery is NOT a next day service (although in many cases your goods may arrive on the next day). All orders sent by Couriers use UPS Express next working day. We will email you the tracking number for your order upon request. This will enable you to track your order online.
Return & Exchange Policy
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